We understand that once you have placed your order, you want it at your door as soon as possible. That is why we ship orders within 24 hours of payment (excluding weekends), and have developed relationships with some of the biggest delivery companies in the game to ensure that you get your items as quickly and efficiently as possible.
Orders
When purchasing your items, the shipping costs will be calculated for you at checkout. You can also calculate the shipping costs in your cart.
When we receive your order, your goods will be shipped with the carrier you selected or the most suitable carrier depending on what you have purchased. For most countries with established courier distribution networks, delivery is within 2-3 days.
Surcharges
Remote Area Charge
Regrettably, some locations may attract an additional delivery surcharge. This is mainly confined to remote areas. For the vast majority of orders, there will be no surcharge. However, regrettably, there may be an additional charge for some of our larger items. Unfortunately due to the wide variety of items we sell and the many different delivery locations you may request, it is not always possible to advise you of a surcharge until we know the exact items you wish to purchase and the delivery Post Code.
If you are concerned that your order may attract a surcharge, please feel free to get in touch and we will gladly advise you of any additional charges that may be incurred. Alternatively, feel free to place your order, and should any charges be applicable to your order, we will promptly get in touch and you will be given the choice to either pay any excess or indeed cancel your order for a full refund. We are doing all we can to minimise expanded area surcharges including utilizing the services of a wide range of couriers to minimise costs.Incorrect Address Charge
We cannot overstate the importance of checking your delivery address. Whilst we do everything we can to filter incorrect addresses, it is ultimately your responsibility to provide us with the correct address. Please check your delivery details thoroughly to ensure you have provided us with your full and complete address.
If you have provided us with an incorrect address, additional charges may be incurred:
If an item is returned to us because your order was undeliverable due to incorrect addressing, you may be charged a redelivery fee.
Some of our couriers offer the ability to change the delivery address on route. This is however also at additional charge.
We are regrettably unable to accept any liability for the loss of any parcels where you have provided an incorrect or incomplete address.
Please be aware that all shipping estimates are provided as a guide and are not guaranteed.
Our carriers
UPS
Fast and reliable worldwide shipping. Several express options available to make sure you will receive your shipment in time and on budget.
Average shipping times
- Standard 75% of Europe in 2-3 working days (view map).
- Express Saver US & Canada 2-4 working days
- Express Next day for most destinations
PostNL
Reliable and reasonable fast carrier with track and trace for EU main countries and larger cities. But can be very slow outside these area’s especially if you life in a remote area, Asia, Africa, South and Central America.
Average shipping times
- United states: 4 – 14 working days
- United kingdom: 3 – 10 working days
- Germany: 3 – 10 working days
- Italy: 6 – 20 working days
- Outside EU, US: 5 – 60 working days
PostNL (without Track & Trace)
We offer this option to save you money on low value orders. But use at your own risk. By selecting this shipping methods you accept the risk of sending your order without Track & Trace. If your shipment gets lost we cannot help you find it and we will not refund. Our advice, especially if you live in an (remote) area or a country with unreliable mail, please select a shipping methode with Track & Trace.
Average shipping times
- United States: 6 – 30 working days
- United Kingdom: 4 – 20 working days
- Germany: 4 – 20 working days
- Italy: 6 – 30 working days
- Outside EU, US: 5 – 60 working days. Our advice, please do not use this and select a shipping methode with track & trace
Importing goods from the EU
We ship orders outside the EU with Commercial invoices and if needed Safety Datasheets. Some countries have restrictions on certain products. It’s your responsibility to check if restrictions are in place for the ordered products in your country. If import restrictions do apply it’s your responsibility to arrange the needed documents/permits to import the ordered products.
In case a product is refused for import, costs of return shipment will be deducted from the order refund. A restocking fee may apply depending on the returned state of the products.
